Our Managed Services team will partner with you to deliver a personalized security awareness and training program, based on your goals and organizational culture, and then will manage all aspects of the delivery of your program, providing you with reports and actionable data to show ROI. They will work with you to build a security awareness and training program that both raises the understanding of potential risks and teaches your employees how to avoid these risks to keep your data, systems, and networks more secure.
Our team of experts manage hundreds of security awareness and training programs across many different industries, geographies and for companies of varying size and complexity. You not only benefit from our team’s expertise of Wombat’s world-class security awareness and training solution, but also their global execution of best-in-class programs.
Methodology: Delivering Measurable Results
Rather than a “one and done” approach, the Managed Services team uses our Continuous Training Methodology of Assess, Educate, Reinforce & Measure that has been shown to reduce successful phishing attacks and malware infections by up to 90%. This cyclical approach allows us to be responsive to results and tailor the next steps, focusing on the areas where your organization is most at risk.
Your Managed Services representative will work with you to design and implement a specific security awareness and training program that aligns with your organization's culture and goals.
At the onset of your program, Wombat's Managed Services representative will conduct a strategy session with you to discuss your security objectives and challenges. We will conduct baseline assessments aligned with your risk areas of concern. As the program progresses, your results will be compared to the baseline data, analyzed, and your program will be modified as needed.
Wombat will share best practices for performing assessments and training. This includes role-based training, data privacy concerns, and executing internal communications throughout the organization. We will identify your reporting requirements prior to executing campaigns to ensure important user attributes are included in the reports.
While all security awareness and training programs are unique to their organizations, our Managed Services team follows our proven Continuous Training Methodology of assessment, education, reinforcement, and measurement to plan and deliver your program.
To support this approach, your Managed Service representative will meet with you regularly throughout your program. During these meetings, we will review recent results, share insights, and solicit feedback about any new directives from within your organization. Your program can be adjusted as a result of these discussions.
You and your Managed Services representative will have access to detailed, in-depth reports throughout the course of your program. You can compare and contrast results of simulated attack campaigns, knowledge assessments, and training assignments, with our dynamic reports providing both high-level and granular views of your program metrics. We will take time to meet with you to walk through the results and identify the reports and views that can help you show the ROI of your program and make informed decisions about ongoing activities.
Wombat reports help you target your most pressing areas of end-user security risk, which allows you to consistently focus on meeting your goals. Our measurement tools enable you to easily gauge, evaluate, and share results with stakeholders, improving decision-making across all levels of your organization.
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"I have used Wombat's security awareness training platform with two different companies now, and my initial positive experience made me confident in recommending and partnering with them a second time. This time, my organization opted to engage the Managed Services team, and that has been a valuable help with regard to balancing workloads.Wombat has absorbed some of the administrative burden, helping us to execute successful ThreatSim phishing campaigns while we focus on other deliverables. The Managed Services team has given us a way to reach a distributed global audience to increase our security awareness efforts, and I would think that any busy program manager could benefit from these types of expert resources."
“I have been working with the Wombat Security Managed Services team for the last two years and have found their services to be professional and of excellent quality. The team proactively engages me for discussion on anti-phishing training and provides a high standard of support for their products; we are actively using a number of their security awareness training products, including ThreatSim® phishing simulations, PhishAlarm® email reporting, and interactive training modules. The fact that I’m based in Asia and the team is based in the US has never been an issue for me.
From a support perspective, I have often received timely answers to my questions, and the required project tasks have always been completed within project schedule, with little or no mistakes. I also like the flexibility the Managed Services team provides, in terms of working to meet our company training needs, such as providing training modules in SCORM format to upload into our company’s LMS.”
"Customer Support is good and I would definitely recommend to others. I have several times already."
"Wombat is a fantastic service and the customer support is by far the best I have received from any other vendor in this space."
"The account and technical team at Wombat regularly go above and beyond to provide excellent customer service. I am very satisfied with Wombat, its products, and its service."
"The tools are easy to use. The Wombat employees are friendly and helpful. They are also very fast responders, which is important in this impatient world."