Hassle-Free Delivery of Security Awareness and Training
You know you need a security awareness and training program. You know it…you just don’t have the time or the people available to implement it. So you’re waiting…but the longer you wait, the longer you leave your staff uninformed and your organization open to the risks associated with that lack of knowledge.
Stop putting it off and hoping for the best. Put your security awareness and training program in the hands of our expert Managed Services team. This fully customizable, comprehensive solution is the easiest way to realize the benefits of risk reduction without committing internal man-hours and IT resources.
From Our Customers
Customer support is good and I would definitely recommend to others. I have several times already.
Wombat is a fantastic service and the customer support is by far the best I have received from any vendor in this space.
The account and technical team at Wombat regularly go above and beyond to provide excellent customer service. I am very satisfied with Wombat, its products, and its service.
The tools are easy to use. The Wombat employees are friendly and helpful. They are also very fast responders which is important in this impatent world.
Reviews provided by independent feedback company, eKomi. Wombat Security is not allowed to delete, edit, or otherwise modify reviews in any way.
Leave the Heavy Lifting to Us
When you choose our Managed Services plan, our team will work with you to design and implement a specific security awareness and training program that matches your organization’s culture and goals. It’s your program, your way — without the associated workload. You specify the components and timeline, we develop a plan that covers everything from implementation to execution to measurement. Your main focus can be on the reports and actionable data generated by our Security Education Platform, which you can use to improve your overall end-user security plan.
Here are some of the benefits you’ll realize when you partner with our Managed Services team:
- Content that’s relevant to your organization – You’ll have the freedom to choose the assessments and educational content that are right for your industry and your employees. We’ll set up and manage campaigns containing simulated attacks, knowledge assessments, and interactive training modules.
- Agility and responsiveness – Making changes from your initial plan is easy and painless, as our in-house support team is just an email or phone call away. You’ll also have the option to schedule weekly one-hour phone calls with a member of our team, who can address any of your concerns and answer any questions.
- Personalized support – You’ll work one-on-one with a member of our Managed Services team, who will have a thorough understanding of your specific program and its components. Our in-house support is available Monday through Friday, 7:00 a.m. to 9:00 p.m. EST. Any off-hour, holiday, or weekend phone and email support requests are handled as quickly as possible at the start of the next business day.
- Detailed, in-depth reporting – Our reports deliver actionable data that your security team can use to dramatically reduce end-user security risks. Our Managed Services team can walk you or any member of your organization through the data we have available, ensuring all your bases are covered.
Change Behaviors, Reduce Risk
Our Managed Services team makes your goals, their goals. You can rely on our experts to work diligently to implement a security and awareness program that both raises understanding of potential risks and teaches your employees how to avoid these risks to keep your data, systems, and networks more secure.
How It Works
A typical Managed Services partnership lasts for twelve months and follows a three-step process that is repeated every quarter.
Step 1: Assess Knowledge
It is critical to assess your organization’s potential points of vulnerability and establish a baseline level of knowledge. These types of exercises provide valuable insights into the level of training required and create a benchmarks to measure against. Equally important, this yields data that allows you to prioritize your training efforts. Our Managed Services team can use our knowledge assessments and simulated attacks — CyberStrength®, ThreatSim®, SmishGuru®, and USBGuru® — during this phase, if licensed by your organization.
Step 2: Assign In-Depth Training
Our Managed Services team develops a continuous training plan based on results of data gained during the assessment phase, focusing on the most significant employee and threat-vector risk areas. Employees are assigned interactive training modules that address the top identified risks from the assessments. The assignments can include as many modules as desired, depending on licensing. Employees generally have two weeks to complete the modules from the time they are assigned. Reminders are sent as completion deadlines approach.
Step 3: Provide Results
As users complete their training assignments, our Security Education Platform collects data about each module. These reports can be compared to the analysis completed following the assessments, and this comprehensive report portfolio can be used to gain a clearer understanding of employee strengths and weaknesses.
Our Managed Services team used this data to gauge employee proficiency and plan subsequent assessments and training module assignments.
Why a Continuous Approach Yields Better Results
Rather than a “one and done” approach, our typical Managed Services partnership mimics our Assess, Educate, Reinforce, Measure methodology. This cyclic approach allows us to be more responsive and tailor our efforts, focusing on the areas your organization needs most and giving you the best possible results.
When the initial assessment and training is completed, our Managed Services team uses the results to plan the next three-step cycle, measuring against baseline results of the initial assessments to gauge effectiveness and retention of training. This flexible approach allows our team to make adjustments and focus on specific areas as needed, down to the department or employee level. As such, there is no wasted effort.
In addition, if you’d like to reinforce awareness in your workplace, you can license our Security Awareness Materials, which give you access to posters, images, articles, and other items. Ordering through our online portal is quick and easy, and you’ll have unlimited access to the materials for the length of your license.