Retail organizations have long been targeted by cybercriminals, who seek all opportunities to breach networks and systems in hopes of obtaining valuable credit card, banking, and personal information about customers and employees, as well as internal policies and procedures. Many of these organizations have turned to Wombat Security for help in addressing a critical area of vulnerability: end-user risk.

Our retail customers have applied our methodology with success, seeing significantly lower click rates — in one case, a nearly 99% reduction in vulnerability — in just a few months. Customers in many industries have seen measurable improvements in a variety of metrics, including fewer successful phishing attacks and malware infections from the wild; less employee downtime; more effective use of IT resources; and better identification (and reporting) of suspicious messages. Join them and make our unique, four-step Assess, Educate, Reinforce, Measure methodology the foundation of your security awareness training program.

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 Assess

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We suggest using our Payment Card Industry Predefined CyberStrength® assessment to kick off your cybersecurity education efforts. This exercise will not only give you a baseline measurement of your staff’s knowledge about a critical topic — the basic security principles associated with the Payment Card Industry Data Security Standard (PCI DSS) — it will allow you to immediately begin to address areas of vulnerability. Using our unique and effective Auto-Enrollment feature, you can automatically assign follow-up education about PCI DSS and credit card data safeguards to any staff member who does not exhibit a desired level of familiarity with these principles. This stop-gap training measure is an excellent opportunity to jump-start risk reduction.

Our ThreatSim® phishing simulations should be used in concert with CyberStrength assessments. With our portfolio of customizable templates, you can evaluate users on multiple threat vectors — malicious attachments, embedded links, and requests for personal data — and track results at the campaign level and user level. Several of our templates focus on topics that are specific to the retail space, allowing you to test staff members’ reactions to messages that are targeted to your industry.

Any employee who falls for a simulated attack is automatically presented with a Teachable Moment, which is a customizable “just-in-time teaching” message that alerts the user about the mock attack, explains the dangers associated with real phishing emails, and gives practical advice and tips that can be used to avoid future traps.

As with CyberStrength, Auto-Enrollment makes it easy to initiate follow-up education. Anyone who falls for a ThreatSim email can be automatically assigned an interactive training module of your choice.

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 Educate

Our interactive training modules will give your staff members a broader understanding of the different kinds of threats that are common in today’s workplace (and beyond). More importantly, they will learn best practices and how to apply them. Our modules are, on average, just 10 to 15 minutes in length, and the content is available on demand. This flexibility is ideal for retail enterprises, where varied shifts and job functions make more structured training schedules a challenge (and a source of frustration).

To effectively implement the Wombat Security Awareness and Training Program for Retail Organizations, we suggest licensing the following four modules at minimum. This mix of game-based and scenario-based interactive training — all of which allow for customizable content at the beginning and end of each module — will help to address some of the most pressing cybersecurity issues we are seeing in the retail space today:

  • PCI DSS – Teaches your employees about safe credit card data management, PCI DSS requirements, best practices for record and account management, and how to recognize and act upon security breaches. (Note: We worked with customers in the retail space to ensure this training meets the needs of retail enterprises.)
  • Email Security – Teaches users how to spot and avoid the traps commonly found in phishing emails and spear phishing attacks.
  • Data Protection and Destruction – Highlights the importance of protecting data throughout its lifecycle.
  • Social Engineering – Goes beyond the phishing threat to explain the dangers associated with smishing, vishing, social media, imposters, and common social engineering scams.

To get the most out of your education plan, we recommend adding at least three of the following six modules to the initial set of four: Mobile Device Security, Password Security, Physical Security, Protecting Against Ransomware, Security Essentials, and URL Training. The topics covered in these modules will further expand your staff’s understanding of prevalent cybersecurity threats.

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 Reinforce

Because cybercriminals continue to become more sophisticated, it’s critical to keep reinforcing best practices to improve retention. We recommend organizations use our PhishAlarm® email reporting tool and our portfolio of Security Awareness Materials to make the most of their awareness and training efforts.

Our PhishAlarm email client add-in enables your employees to report a suspected phishing email with a single mouse click. Users who report a suspicious message are immediately rewarded with a "thank you" pop-up message or an email that encourages this behavior in the future. You can add PhishAlarm Analyzer to prioritize reported messages and streamline response and remediation.

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Our Security Awareness Materials are visible reminders of best practices learned. We offer a wide selection of posters, images, articles, and giveaways that complement our assessment and training products to deliver clear, consistent messaging and keep cybersecurity top-of-mind year round.

By continuing to emphasize best practices and encourage good behaviors, you can reduce your vulnerability to attack.

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 Measure and Analyze Results

Measurement is a key component of all our security awareness and training products because tracking and analysis provide value on many levels, including identification of ROI.

We offer a range of detailed reports that give you broad and granular insights into the results of your assessments and training, allowing you to monitor progress and, if desired, apply gamification techniques to further motivate users and encourage participation. Analysis tools are helpful in planning and executing your program over time; they can be used to identify the types of mock attacks you should send and the areas in which your users are likely to benefit from additional education.

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To learn more about the Security Awareness Training and Program for Retail Organizations, including our suggested program plan, which maps out a recommended schedule for assessments and training assignments, request a demo.

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