Teaching Employees at All Levels About Compliance-Driven Behaviors
If you’re tasked with minimizing risk and ensuring compliance throughout your organization, it’s likely employee education and awareness are at the top of your To Do list. But don’t just check the box on compliance training — choose a program that effectively allows you to evaluate your employees’ knowledge base; use interactive education to drive behavior change; reinforce key principles within your organization; and measure your results and progress.
Governance, risk management, and compliance (GRC) officers understand that each employee plays a role in organizational compliance. We’ll help you teach employees at all levels how to actively participate in this all-important process, not just guess at quiz answers and print out a certificate.
Assess the Threat
How well do your employees understand the basic principles behind compliance initiatives? How much do they know about how their actions and behaviors can impact your organization’s legal obligations? Do your employees know the right actions to take to keep important data and systems secure? If you’re not sure of those answers, our CyberStrength® Knowledge Assessments can help you find out.
Our CyberStrength tool allows you to ask employees scenario-based questions that specifically relate to your compliance training goals. We have a variety of questions that will help you assess your employees’ understanding of different compliance-related topics, including Protected Health Information (PHI), Payment Card Information Data Security Standard (PCI DSS), and Personally Identifiable Information (PII). You can choose from our library of questions and add your own queries to assess knowledge of company policies and gauge the prevalence of known issues. You will have direct access to the results of all assessments, and employees will receive tips and guidance following each answer (whether correct or incorrect).
Educate Your Employees to Utilize Best Practices
Understanding your level of susceptibility is one thing; changing employee behaviors is another. We can help you do both, but we believe the education component is the real key to long-term risk reduction.
Our interactive training modules give your employees hands-on instruction about the principles related to compliance and the ways their actions can positively and negatively impact the safety and security of customers, clients, and fellow employees. We also help them understand their responsibilities and any penalties they may face for negligent behaviors.
In addition to our purpose-written, research-based educational content, our Training Jackets allow you to add custom and personalized content to the beginning and end of each module. You can insert notes about specific organizational policies, attach a training completion certificate, include a policy acknowledgement screen, and more.
Key modules to consider for your compliance training efforts include the following:
- Protected Health Information (PHI) – This interactive module explains the tenants of PHI (including the 18 PHI identifiers) and educates your employees about why and how they should safeguard PHI to meet HIPAA, HITECH, and Omnibus regulations. Users will also learn about the mandates that cover PHI compliance, primary components of compliance, and best practices for using, disclosing, transmitting, and storing PHI.
- Payment Card Information Data Security Standard (PCI DSS) – Use this training to teach employees how to recognize threats and improve the overall security of credit card data. We offer a PCI Manager module and a PCI Employee module with content tailored to these different roles. Users will learn to understand PCI DSS requirements, best practices for managing records and accounts, and how to recognize and act upon security breaches.
- Personally Identifiable Information (PII) – This module teaches employees the best practices for handling, storing, and sharing PII. They will learn the different types of PII; guidelines for identifying, collecting, and using PII; and the fundamental actions to take in the event of a PII breach. They will also receive interactive instruction about techniques for improving overall security associated with PII.
- Data Protection and Destruction – Though this module is not tied to a specific standard, it could be a valuable addition to your compliance training initiatives. Ideal for organizations that store and discard a vast amount of sensitive personal data, this training helps your employees understand proper data handling on mobile electronic devices and portable storage media (including USB drives and CDs). Your employees will also learn best practices for securely disposing of items that contain sensitive data.
Consider a Continuous Training Approach
A cycle of assessment, education, reinforcement, and measurement maximizes learning and lengthens retention. Our security awareness and training methodology is a continuous approach to risk reduction.
Consider pairing our compliance assessments and education with our Security Awareness Materials to reinforce key messages in the workplace. And be sure to take advantage of our comprehensive reporting tools to measure progress and tailor future efforts.
When you combine the four components of our methodology, you take a 360-degree view of security awareness and training, which can effectively change behaviors and reduce risk across all levels of your organization.