Rather than a “one and done” approach, the Managed Services team uses our Continuous Training Methodology of Assess, Educate, Reinforce & Measure that has been shown to reduce successful phishing attacks and malware infections by up to 90%. This cyclical approach allows us to be responsive to results and tailor the next steps, focusing on the areas where your organization is most at risk.
Your Managed Services representative will work with you to design and implement a specific security awareness and training program that aligns with your organization's culture and goals. At the onset of your program, our Managed Services representative will conduct a strategy session with you to discuss your security objectives and challenges. We will conduct baseline assessments aligned with your risk areas of concern. As the program progresses, your results will be compared to the baseline data, analyzed, and your program will be modified as needed.
We will share best practices for performing assessments and training. This includes role-based training, data privacy concerns, and executing internal communications throughout the organization. We will identify your reporting requirements prior to executing campaigns to ensure important user attributes are included in the reports.
Continuous Assessments and Training
While all security awareness and training programs are unique to their organizations, our Managed Services team follows our proven Continuous Training Methodology of assessment, education, reinforcement, and measurement to plan and deliver your program. To support this approach, your Managed Service representative will meet with you regularly throughout your program. During these meetings, we will review recent results, share insights, and solicit feedback about any new directives from within your organization. Your program can be adjusted as a result of these discussions.
You and your Managed Services representative will have access to detailed, in-depth reports throughout the course of your program. You can compare and contrast results of simulated attack campaigns, knowledge assessments, and training assignments, with our dynamic reports providing both high-level and granular views of your program metrics. We will take time to meet with you to walk through the results and identify the reports and views that can help you show the ROI of your program and make informed decisions about ongoing activities. Our reports help you target your most pressing areas of end-user security risk, which allows you to consistently focus on meeting your goals. Our measurement tools enable you to easily gauge, evaluate, and share results with stakeholders, improving decision-making across all levels of your organization.