Customers Provided With Ability to Collaborate and Connect With Peers, and a Direct Line to Wombat Security Team to Ask Questions and Provide Feedback
PITTSBURGH, PA - October 13, 2016 -
Wombat Security Technologies (Wombat), the leading provider of cyber security awareness and training, adapts the collaborative energy from its annual in-person user conference to include an expanded access through an online Community and customer-based Insiders group. This fuller offering allows customers the ability to directly connect with their peers year round, as well as provides an additional line of communication to the Wombat Security team to ask questions and provide feedback.
"We hosted our inaugural Wombat Wisdom event -- appropriately named, since a group of Wombats is called a 'wisdom' -- in 2015, and coming out of the conference we received feedback from attendees that they wanted to continue the productive conversations they were having both with each other and also with members of the Wombat Customer Success, Customer Support, Product Management and Development teams," said Amy Baker, VP of Marketing. "This expanded offering is a direct illustration of how we work to incorporate customer feedback to continuously evolve our product."
A successful 2016 conference was enjoyed by an audience of more than 150 attendees, where the following items were discussed:
- A theme of engagement emerged during the six customer presentations where both internal obstacles and the successes of their security awareness and training programs were discussed. Throughout the conference, users focused on engaging both stakeholders and end users to drive a successful program.
- Several opportunities for roundtable discussions allowed customers the forum to provide feedback on products, talk with others in their specific industry and have dedicated time for consultative talk about program best practices with Customer Success and Managed Services team members.
- In the keynote from Summer Craze Fowler, Technical Director of Cybersecurity Risk and Resilience at CERT® at Carnegie Mellon University, "2016 Cybersecurity Trends -- Should You Make the Investment?" Fowler highlighted how to ensure organizations can be resilient after a disruptive event.
"The Wombat team did a good job of organizing speakers and topics. I felt like part of a team with attendees and staff, and I can see our feedback was taken seriously and applied to the event and product," said David Fawley, IT Security Analyst at ANSYS, Inc. "I'm really excited to continue collaborating with everyone in the Wombat Wisdom Community."
Community and Insider Offerings
The new Community allows Wombat customers a platform to learn and collaborate through discussion threads and groups where they can share best practices, success stories and ideas. Customers are able to enjoy several support enhancements in the Community, such as an expanded Knowledgebase with articles and documentation, and the ability to view support cases for their license or live chat with a member of the Support Team. The Community also acts as a repository for all announcements, product updates and licensing information to keep users connected and run a successful security awareness and training program. Additionally, a selection of the presentations and materials from the conference sessions are available to attendees.
Wombat Insiders are a customer-based group that provides feedback on Wombat product and services. Insiders enjoy discounted events, product previews, and exclusive networking channels.
Customers interested in engaging with the Community or interested in learning more about how to become an Insider, can find more information at https://www.wombatsecurity.com/wisdom or contact their Customer Success Manager.
About Wombat Security Technologies
Wombat Security Technologies provides information security awareness and training software to help organizations teach their employees secure behavior. Their SaaS-based cyber security education solution includes a platform of integrated broad assessments, as well as a library of simulated attacks and brief interactive training modules. Wombat's solutions help organizations reduce successful phishing attacks and malware infections up to 90%. Wombat is helping Fortune 1000 and Global 2000 customer in industry segments such as finance and banking, energy, technology, higher education, retail and consumer packaged goods to strengthen their cyber security defenses.
Wombat Security Contact:
412-621-1484 x 126