Wombat Wisdom Community

 

Wombat Wisdom Community

 

Created in response to customer feedback from our first Wombat Wisdom Conference, our Wombat Wisdom Community provides a centralized place online to collaborate with other Wombat customers, view Knowledgebase articles and documentation from our support team, and keep up-to-date with product updates, company happenings, and more.

All Wombat customers are eligible to register for our Community. If you’re a customer and want to join the Community, log in to the Security Education Platform and click “Community” in the top-right hand corner to get started or contact your Customer Success Manager.

Key Features

Knowledgebase

Reference our growing Knowledgebase of official Wombat articles from our support team on how to best get started with and use our products.

Discussions

Community members are able to ask and answer questions with Discussions. Find discussions on getting started with the Security Education Platform, best practices on running a program, and product-specific items shared by other Wombat customers.

OnDemand

Wombat OnDemand is the place for customer-exclusive videos.  Some of the things you will find are:

  • Product how-tos and best practices from our support team
  • New feature walkthroughs from our product management team
  • Webinar replays like the Rise of Ransomware, and State of the Phish
  • Wombat Wisdom Conference presentation replays

 Our video library is constantly being expanded with helpful content about running a successful security awareness and training program.

Groups

Groups are a great way to exchange information, share ideas, and connect with other Community users and Wombat employees. Anyone in the Community can create a public or private group and control access to private groups.

Product Updates

View product updates to our Security Education Platform and webinars about product updates from our Customer Support, Customer Success, and Product Management teams.

Live Chat Support

In addition to email and phone, Community members are now able to connect with Wombat’s award-winning support team via our Live Chat functionality.

Leaderboard

The Leaderboard lists a ranking of our top-rated community users, who can gain points by participating in discussions, endorsing other users’ answers, and providing a Best Answer to a question posed in Discussions.

Emails From Us

Community members are able to access a library of past Wombat mass emails with our “Emails From Us” feature. The emails include promotional and product-related communications and will include the date sent, subject line, and a link to view the email to verify the validity of mass emails from Wombat Security. It’s just one of the ways we ensure secure, verified communications with our customers.

Ideas

Community members can submit ideas for product and service improvements, and vote and comment on others’ ideas. You can also use the Ideas section to follow the status of improvements, learn about current features, and reach out to our Product Management team.